Do you ship to my pin code?
We have tied up with major courier companies for delivering products to most of the pin codes Pan India. In case the pin code is not serviced by any courier partner then we go for the India Post for delivering the products at your pin code.
The coverage of the courier companies is extensive and most of the areas are covered by these companies.
COD option
Most of the pin codes have the facility of COD, however, there are some pin codes at which COD option is not available. We request customers to go for prepaid orders for getting the product delivered in case COD option is not available.
Also, COD option is not available in case the product is delivered by India Post.
Order dispatching
We usually dispatch the order within 1 to 2 days after getting the order.
International shipping
Currently we do not offer international shipping of our products. In case you want our product to be delivered outside India, we request you to please contact our customer care on 1800 2125 125.
We will try to get the products delivered in case your delivery address is outside India.
Shipping charges
We provide free delivery of most of our products within India if the order value is more than Rs. 500. So there are no shipping charges if the order value is more than 500.
Delivery time
It usually takes between 5 and 7 working days for getting the product delivered at your doorstep. In case your delivery pin code is in the Northeast region then it may take 1 to 3 days more.
Status of my order
You will receive an email notification once your order has been placed. We will also provide you the tracking number of the order and the courier partner’s details who will be delivering the order.
The order delivery status can be checked online on the Courier partner’s website. In case there is a change in the delivery address or contact person’s name then we request you to kindly let us know on our customer care 1800 2 125 125.
Please do mention your order number so that we can get the details. There may be some extra charges for editing the details if the order has been already shipped by us.
Delivery of the order
Please let us know in case the product is delivered to you in a damaged or tampered condition.
In case your order is COD order then please pay in cash only. Currently we do not accept any payments through card or other means.
We request you to intimate us about any issues regarding the delivery within 3 days from the delivery date of the product so that we can take timely action.
PNB Kitchenmate will not be responsible for any damage caused once the delivery of the order is done.
For any queries, please write to us at info@pnbkitchenmate.com or you can contact us on our Customer care number 1800 2 125 125.
